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Erie Insurance Review 2018: Complaints, Ratings and Coverage

Jan. 3, 2018
Auto Insurance, Insurance
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  • Customer satisfaction ratings are typically better than average
  • Has fewer customer complaints than the industry median, relative to its size
  • Erie locks in your auto insurance rate, so your premium won’t change unless you add or remove drivers or cars

Overview

Erie Insurance is a strong choice for auto insurance. The Erie, Pennsylvania, insurer operates in 12 states and Washington, D.C., and makes most customers happy: Erie gets generally high marks for satisfaction in J.D. Power ratings and few complaints. Here’s where Erie is available:

Auto insurance rating

Erie ranked 4th out of 23 insurers in cheatgame.info’s ranking of the best car insurance companies, earning 4.5 stars out of 5 for overall performance. cheatgame.info’s rating is a score based on:

  • J.D. Power ratings for customer service, claims satisfaction and shopping satisfaction
  • Consumer Reports customer satisfaction ratings
  • Consumer complaints against the insurer, based on data from the National Association of Insurance Commissioners

Complaints

Erie had fewer than the median number of complaints to state regulators in 2017 relative to its size for auto, home and life insurance, according to the National Association of Insurance Commissioners.

Customer satisfaction

  • Erie ranked “among the best” for overall purchase experience for auto insurance in J.D. Power’s 2017 U.S. Auto Insurance Shopping Study, and won the top award
  • It ranked “better than most” for overall satisfaction in J.D. Power’s 2017 Auto Claims Satisfaction Study
  • Erie ranked “about average” for overall satisfaction in J.D. Power’s 2017 Property Claims Satisfaction Study
  • It ranked “better than most” for overall satisfaction in J.D. Power’s 2017 Home Insurance Study

Financial strength: A+ (“superior")

Erie’s financial strength is “superior,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.


Auto insurance rating

Erie ranked 4th out of 23 insurers in cheatgame.info’s ranking of the best car insurance companies, earning 4.5 stars out of 5 for overall performance. cheatgame.info’s rating is a score based on:

  • J.D. Power ratings for customer service, claims satisfaction and shopping satisfaction
  • Consumer Reports customer satisfaction ratings
  • Consumer complaints against the insurer, based on data from the National Association of Insurance Commissioners

Complaints

Erie had fewer than the median number of complaints to state regulators in 2017 relative to its size for auto, home and life insurance, according to the National Association of Insurance Commissioners.

Customer satisfaction

  • Erie ranked “among the best” for overall purchase experience for auto insurance in J.D. Power’s 2017 U.S. Auto Insurance Shopping Study, and won the top award
  • It ranked “better than most” for overall satisfaction in J.D. Power’s 2017 Auto Claims Satisfaction Study
  • Erie ranked “about average” for overall satisfaction in J.D. Power’s 2017 Property Claims Satisfaction Study
  • It ranked “better than most” for overall satisfaction in J.D. Power’s 2017 Home Insurance Study

Financial strength: A+ (“superior")

Erie’s financial strength is “superior,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.

Erie auto insurance

Auto insurance policies from Erie Insurance include extras such as:

  • Rate lock, which lets you lock in your auto insurance rates until you add or remove drivers, add or remove vehicles, or move.
  • Accident forgiveness, which prevents you from facing a surcharge after your first at-fault accident once you’ve been an Erie customer for three years.
  • Diminishing deductible, which reduces your deductible by $100 for every consecutive year you don’t file a claim, up to $500.
  • Pet injury coverage: Up to $500 each for veterinary care for pets injured in your vehicle in an accident, up to $1,000.

Erie offers additional auto insurance options like:

  • New car protection: If you have a car up to 24 months old and it’s totaled, Erie will replace it with a new car of the current model year, but this isn’t available in every state.
  • Better car protection: If your car is at least 24 months old and is totaled, this coverage will pay for a car of the same make and model two years newer, or it will pay off the auto loan if there is one. This coverage isn’t available in every state.

Generous rental car coverage and options: Most auto insurers offer rental car coverage at an extra cost, so you have a way to get around if your car is in the shop for covered damage. Erie includes the basic coverage free in its comprehensive coverage, but you can pay up for upgraded rental options, such as a luxury car or SUV instead of a sedan.

Erie home insurance

Erie Insurance offers coverage for houses, condos and manufactured homes, coverage for renters and landlords. ErieSecure, the company’s base home policy, offers the usual features, some nice perks such as:

    • Guaranteed replacement cost so your home will be covered in full if it’s destroyed or damaged, with no “wear and tear” taken into account. This isn’t available in all states.
    • Animals are covered up to $500.
    • Mysterious disappearance, or simply losing your belongings, is covered with Erie’s base homeowner policy, unlike many competitors.

You can also add customized options to your policy, including:

  • Computer and electronic equipment coverage
  • Jewelry, art and high-end valuables coverage
  • Coverage for firearms
  • Identity theft recovery
  • Water backup and sump overflow coverage

Erie life insurance

Erie’s life insurance choices include term, whole and universal policies, though none is available in New York. Term life policies are available for terms of 5, 10, 15, 20 and 30 years. Up to $90,000 of coverage is available without a medical exam; you’ll get an answer within 15 minutes when you apply.

More about Erie

Website: Erie’s website is handy. You can get an auto quote, find an agent, pay your bill, access your account, file a claim and find a repair shop.

Erie doesn’t have a smartphone app.

Retirement planning and other insurance: Erie’s retirement planning products include annuities and traditional and Roth individual retirement accounts. (Annuities from Erie aren’t available in New York.) Erie customers can also buy:

  • Umbrella insurance
  • Insurance for classic cars, all-terrain vehicles and recreational vehicles
  • Flood insurance
  • Boat insurance
  • Identity theft recovery and fraud reimbursement

For business owners, Erie’s offerings include:

  • Business liability
  • Business auto
  • Worker’s compensation
  • Group life insurance

cheatgame.info is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Start here to maximize your rewards or minimize your interest rates. cheatgame.info

cheatgame.info’s star ratings are based on the following three factors, each weighted equally to produce a 300-point maximum total score:

  • 2017 consumer complaints data from the National Association of Insurance Commissioners. The median complaint ratio for the industry is 1. Lower ratios are better. Insurers whose median complaint ratios were more than 1 received fewer points; those lower than 1 received more points.
  • 2017 company satisfaction data from the Consumer Reports Winter Survey. Higher satisfactions ratings from Consumer Reports were given higher scores in our calculation.
  • 2017 J.D. Power ratings from three studies encompassing regional customer service satisfaction, auto claims satisfaction and shopping satisfaction. Ratings from each of the separate 2017 studies were averaged to form one overall score from J.D. Power. The higher the average, the more points the insurer scored in our calculation.

Only larger insurers with data available in all three of these categories were included. Smaller insurers not listed here may also be good choices and are worth consideration.