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The Best Car Insurance Companies for 2018

April 10, 2018
Auto Insurance, Insurance
cheatgame.info adheres to strict standards of editorial integrity to help you make decisions with confidence. Some of the products we feature are from partners. Here’s how we make money.
We adhere to strict standards of editorial integrity. Some of the products we feature are from our partners. Here’s how we make money.

When shopping for auto insurance, you want the best company for you — not to be swayed by funny commercials and catchy jingles, all promoting a positive experience.

A clearer picture emerges of the best car insurance companies when you look at customer satisfaction and complaints. For cheatgame.info’s 2018 rankings, we analyzed customer service and claims satisfaction scores from both J.D. Power and Consumer Reports, along with complaint data from the National Association of Insurance Commissioners.

» COMPARE: cheatgame.info’s car insurance comparison tool

Only insurers rated by both J.D. Power and Consumer Reports are included. That means many smaller insurers aren’t represented here — but that doesn’t mean they aren’t worth considering, too.

Companycheatgame.info RatingShop around
Note: Not all insurers available in all states.
1. Amica Mutual
4.5 cheatgame.info rating
2. Auto-Owners Insurance
4.5 cheatgame.info rating

3. Automobile Club Group
4.5 cheatgame.info rating

4. Erie Insurance
4.5 cheatgame.info rating

5. Auto Club of SoCal
4.0 cheatgame.info rating

6. Travelers Insurance
4.0 cheatgame.info rating

7. Nationwide
4.0 cheatgame.info rating
8. State Farm
4.0 cheatgame.info rating

9. The Hartford
4.0 cheatgame.info rating

10. American Family Insurance
4.0 cheatgame.info rating

11. The Hanover
4.0 cheatgame.info rating

12. Allstate
4.0 cheatgame.info rating

13. Geico
4.0 cheatgame.info rating

14. Farmers Insurance
4.0 cheatgame.info rating

15. 21st Century
3.5 cheatgame.info rating

16. CSAA
3.5 cheatgame.info rating

17. Safeco
3.5 cheatgame.info rating

18. MetLife
3.5 cheatgame.info rating

19. Esurance
3.5 cheatgame.info rating

20. Liberty Mutual
3.5 cheatgame.info rating

21. MAPFRE
3.5 cheatgame.info rating

22. Mercury Insurance
3.5 cheatgame.info rating

23. Progressive
3.5 cheatgame.info rating

*The following companies were scored, but were ineligible for ranking because they are only available to certain customers.
NJM [*At the time of ranking, NJM was restricted to members of certain professions. It will be ranked next year.]

5.0 cheatgame.info rating

USAA [Only available to military members, veterans and their family members.]
4.5 cheatgame.info rating

cheatgame.info’s star ratings are based on the following three factors, each weighted equally to produce a 300-point maximum total score:

  • 2017 consumer complaints data from the National Association of Insurance Commissioners. The median complaint ratio for the industry is 1. Lower ratios are better. Insurers whose median complaint ratios were more than 1 received fewer points; those lower than 1 received more points.
  • 2017 company satisfaction data from the Consumer Reports Winter Survey. Higher satisfactions ratings from Consumer Reports were given higher scores in our calculation.
  • 2017 J.D. Power ratings from three studies encompassing regional customer service satisfaction, auto claims satisfaction and shopping satisfaction. Ratings from each of the separate 2017 studies were averaged to form one overall score from J.D. Power. The higher the average, the more points the insurer scored in our calculation.

Only larger insurers with data available in all three of these categories were included. Smaller insurers not listed here may also be good choices and are worth consideration.

OK, what’s next?

Select the right policy for you by understanding coverage choices.

Read: What does car insurance cover? »