This is the WORST bank to have an account with. My husband bought a new bed last year and the company he bought the bed from does their financing through Synchrony. I was paying our bill a month ahead every month and then all of the sudden we started getting monthly late fees and they claimed we were 2 months behind on payments. We learned that if you pay your bill before the month cycle they put the payment towards principle but it doesn't count as your monthly payment. They also informed us that we had to make 2 months worth of payments otherwise we would be reported to collections! They said we have to wait until we get our bill each month then pay. Well our bill stopped coming in the mail so I just paid it before it was due each month and they still charge a late fee almost every month. If you call you just get the run around and no one actually helps you. The customer service is AWFUL! Our bill is due the 9th of the month and I paid it on Feb 7th and on Feb 9th a late fee was put on our bill! We are paying off our loan and closing our account and will never do business with this bank again!

This bank stole money from me!!! I have made a payment on my card for my monthly balance of 24 dollars and the bank took out the full 804 dollars! I am a single person, work full time and am in school part time. Because of this mistake my account was overdrafted and I not can’t pay my bills and I could possibly be kicked out of school for not paying my tuition on time. They have don’t NOTHING to correct the situation other than saying the will send me a check for what they own me. It has been a month and the check is still not here. Their customer service is a complete joke and has shown no concern for my situation. I do not recommend this bank to anyone!!