Pros

Up to $600 sign-up bonus.
Strong online and mobile features, including budgeting and many customer service options.
60,000+ fee-free ATMs.
1,800 overseas branches.

Cons

APY starts at 0.04% on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee, more than some competitors require.
U.S. branches (about 700) are fewer than similar-sized peers.

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Overall

3.5

Citibank offers a range of products and tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide. Ratings methodology | Updated Jan. 10, 2019

Checking

3.5

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or requirements. The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

Certificate of Deposit
APY
1.50%
Min. balance for APY
$1,000
Length of term
5 years

at Citibank,

Member, FDIC

Simple Checking
APY
Monthly fee
$12
Balance to waive monthly fee
$1,500

at Citibank,

Member, FDIC

How does Citibank compare?

Citibank

Citi Savings

cheatgame.info Rating

at Citibank,

Member, FDIC

APY

0.04%

Monthly Fees

$5

Bonus features

Live help 24/7

Mobile-friendly

Goldman Sachs Bank USA

Online Savings

cheatgame.info Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

2.25%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Citizens Access

Online Savings Account

cheatgame.info Rating

at Citizens Access,

Member, FDIC

APY

2.35%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Not for you? Read more bank reviews
cheatgame.info reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with cheatgame.info. Banks, issuers and credit card companies are not responsible for any content posted on the cheatgame.info site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Good
Website / app
Poor
Rates
Fair
Fees
Low
Lot to like but few quirks
Long time Citi customer, good experience. Lot to like about them, largest ATM network of 60,000 ATMs. that's pretty massive. Their financial portfolio analysis tool is excellent for monitoring your financials. Few banks offer that. Like I said, there's a lot to like about Citi BUT one thing that annoys me the most and it's really surprising... when you deposit a check, there is no image available. This is not to say you can't get it if you really need it but it's cumbersome. You have to call them, give them details, someone will retrieve the image and make it available to you. It's quite a process that should be eliminated. You should be able to just click and see images. There is no details whatsoever except the check amount. So you may be scratching your head thinking which check you deposited. A large bank like Citi doesn't offer check images. You can however view checks that you wrote, only the deposited ones are not available online. Does that make sense? I didn't think so. Come on Citibank!
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
They close an account without notification
They closed my savings account due to a 0 balance without any notification. They then refused to transfer the money out of my checking account without mailing me a debit card ...i.e. forcing me to wait several weeks to access my money.
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